WebTrack provides your customers with a great tool for performing on-demand, real-time, Consignment
status enquiries. After logging in, a query can be made on an individual Consignment using one of six
different references. Alternatively, filter-based reports can be launched, with an option to drill to
any of the Consignments included in the results.
But in order to use WebTrack, a variety of back-office configuration settings must be established for each
customer, including a login ID and password and a definition of their specific information "view". Although
tools are provided to make this simple, it does represent an administrative overhead; for larger accounts this is easy to justify, but for one-off or low-volume
accounts this can be more problematic.
Public Tracking addresses these issues. In the first
instance, it allows a status enquiry to be performed
without the end-user first having to log in. In addition,
configuration requires little more than the definition of
one single "view", which will control exactly which
elements of information will be exposed in a public
context. Thereafter, anyone can perform a web-based
status enquiry on an individual Consignment, provided
they know its reference number.
But it doesn’t just stop there. Using a secure
"Customer PIN" feature, Public Tracking can also be
used to display "private" information that would otherwise
only be available by formally logging in to WebTrack. This can include any associated e-Documents,
for example system-generated Invoices/Documents or
scanned POD notes, which can then subsequently be
downloaded to the end-user’s browser.
Moreover, it is possible to construct a specific URL that
includes the Consignment Reference and Customer
PIN and pass this directly to Public Tracking, which will
launch the query automatically, without any userinput.
This feature has been closely integrated with
the ForwardOffice Event Management system, which
can automatically generate and despatch e-Mails upon
completion of any operational Milestone. These can be
configured to include the Public Tracking hyperlink
URL, allowing the recipient to launch the Public Tracking
query with a single click, directly from within their
e-Mail program.
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 Key Features:
• Public Tracking is provided through the FCL-ASP
platform
• FCL acts as a service provider, cushioning its customers from complex and costly issues of Internet access: -
• We provide the Web server
• We provide the broadband Communications link to the Internet
• We deal with firewall and Internet security issues
• FCL undertakes all of the support and maintenance
functions
• It is simplicity itself to integrate Public Tracking
into your own Web site
• Any party can perform a Tracking query, without having
to supply a login and password
• Through back-office utilities, you define the items of
information and “Milestones” that you want to expose
(the “public view”)
• Typically, the “public view” will include information that
is not commercially sensitive
• This includes operational Diary/Memo records, but only
whose visibility is explicitly set to “All involved parties”
• A secure system-allocated “Customer PIN” addresses
identity and ownership issues, allowing a party to
access their “private” information through this “public”
service: -
• Using their “party-specific view”, where configured, in
preference to the “public view”
• Additional Diary/Memo records
• Associated e-Documents
• Associated Sales or Purchase Order details
• Secure ownership checks on all the above ensure that
a party only has access to information that is
pertinent to them
• Parameters allow for “Customer PIN” to be changed
automatically on a periodic basis
• Tight integration with Event Management provides for: -
• Pro-active and fully automated e-Mail Consignment
status updates despatched to customers
• These include a hyperlink URL to allow launch of
Public Tracking for the Consignment, directly from
recipient’s e-Mail program
• Hyperlink URL includes the “Customer PIN”, providing
access to “private” information
• Events can be triggered by a variety of inputs,
including back-office activity, EDI status updates (e.g.
Airline EDI), hand-held scanning operations (e.g.
Delivery) and Overseas Agent POD Updates via
WebTrack
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